Customer Service Representative
Greensburg, PA Greensburg, PA Full-time Full-time Estimated:
$34.
3K - $43.
4K a year Estimated:
$34.
3K - $43.
4K a year 11 days ago 11 days ago 11 days ago BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety.
The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done.
Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base.
With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada.
BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities.
BearCom's headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.
As a Customer Service Representative you will provide quality and efficient customer service to all BearCom customers, both external and internal.
One centralized front door into BearCom, with the end result being to obtain more business from the customer through satisfaction! RESPONSIBILITIES Responsible for answering and responding to incoming customer calls/inquiries.
Respond to correspondence that may come through via e-mail and/or fax.
Verifying the accuracy of packing slips for orders being processed.
Quality Control for accuracy of product pulled being on customer's order.
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status.
Often requires extensive research and interaction with various departments to resolve problem.
Handle shipping and track customer shipments.
Work with multiple carriers via phone, internet, etc.
Performs other general office duties as required.
That may include receptionist duties, order entry, collections or QC checking.
May be asked to participate in special projects related to department.
Must be PC literate and familiar with the Internet.
Ability to interpret polices and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Position reports directly to General Manager.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include:
Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.
BearCom is proud to be an equal opportunity workplace free from discrimination and harassment.
We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law.
All employment is decided based upon qualifications, merit and business need.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$34.
3K - $43.
4K a year Estimated:
$34.
3K - $43.
4K a year 11 days ago 11 days ago 11 days ago BearCom is the largest value-added distributor of wireless, voice, data and video solutions that boost operating efficiency and increase safety.
The company is currently in a high-growth phase and building a team of people who share core values of positivity, exceptional work ethic and a commitment to working hard in order to get the job done.
Through partnerships with Motorola, JVC Kenwood, Avigilon, and the like, BearCom services the mission-critical communications needs of its sophisticated customer base.
With nearly forty years in the industry and a reputation for technical expertise and the ability to offer customized solutions, BearCom delivers a variety of communication applications across a diverse mix of over 40 end markets in the US and Canada.
BearCom's ability to create tailored solutions for its extensive base of over 20,000 active customers allows them to enjoy relationships with the Fortune 100 to small municipalities.
BearCom's headquarters and distribution center are in Dallas, TX and the company is currently partnered with the industry renowned Private Equity sponsor Bertram Funds out of San Mateo, California.
As a Customer Service Representative you will provide quality and efficient customer service to all BearCom customers, both external and internal.
One centralized front door into BearCom, with the end result being to obtain more business from the customer through satisfaction! RESPONSIBILITIES Responsible for answering and responding to incoming customer calls/inquiries.
Respond to correspondence that may come through via e-mail and/or fax.
Verifying the accuracy of packing slips for orders being processed.
Quality Control for accuracy of product pulled being on customer's order.
Assists customers and troubleshoots questions, issues, complaints, inquiries related to products and services sold, repairs, and/or order status.
Often requires extensive research and interaction with various departments to resolve problem.
Handle shipping and track customer shipments.
Work with multiple carriers via phone, internet, etc.
Performs other general office duties as required.
That may include receptionist duties, order entry, collections or QC checking.
May be asked to participate in special projects related to department.
Must be PC literate and familiar with the Internet.
Ability to interpret polices and procedures.
Good aptitude in solving customer service issues.
Exercises professional telephone procedures and e-mail correspondence skills.
Ability to work as a team player and build rapport not only with the Support Service team but with the sales reps and the remaining members of the Operations team.
Multitask oriented.
Candidate must have enthusiasm for customer service and understand the requirements of genuine customer commitment.
Operational knowledge of major office equipment.
Must be available to work Monday - Friday, 8am to 5pm.
Position reports directly to General Manager.
Background checks are part of the hiring process, which may also include a Motor Vehicle Check.
BearCom offers competitive compensation to all of its employees as well as comprehensive benefits which include:
Medical, Dental, Vision, 401k, Paid-Time-Off, Holiday pay and much more.
BearCom is proud to be an equal opportunity workplace free from discrimination and harassment.
We seek to recruit and retain the most talented people from a diverse candidate pool and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other disability protected by law.
All employment is decided based upon qualifications, merit and business need.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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